Our aim is to provide you with the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here below. Rest assured that making a complaint will not affect how we handle your case.
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first.
If you have, then you must take your complaint to the Legal Ombudsman:
If you would like more information about the Legal Ombudsman, please contact them directly on the following details:
Call: 0300 555 0333 between 9.00am and 5.00pm.
Post: Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
We are regulated by The Solicitors Regulation Authority who can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. Such concerns can be raised directly with the Solicitors Regulation Authority.
We aim to complete standard residential purchase transaction within 4-6 weeks of receipt of the contract paperwork, search results and the mortgage offer if your are purchasing with the aid of a mortgage and with similar cooperation from the seller’s solicitors.
We aim to complete standard residential sale transaction within 4-5 weeks of issuing contract with similar cooperation from the buyer’s solicitors.
Please note that any transaction which involves flats, shared ownership, new builds, staircasing etc take longer to reach completion and we shall advise you accordingly.
We are committed to providing quality legal service to all our clients. Consequently, it is essential, when something goes wrong or any client believes they have reason to complain, that we have effective procedures to assist complete an early resolution of the problem. Only by doing so can we hope to maintain the quality standards we have set, and improve them by learning from what may have gone wrong and what our clients tell us.
In making your complaint it would be necessary for you to provide details of your concerns in writing (if you have not already done so). If you would prefer not to have to do this, please arrange to see us and we will be pleased to take details from you.
Please send your Complaint to:
The Practice Manager
Eric Smith Law Limited
12 Chorley New Road
WHAT WILL HAPPEN NEXT
Address: PO Box 6806, Wolverhampton, WV1 9WJ.
Telephone: 0300 555 0333.
That organisation is the statutory body to whom you may refer your complaint, once we have concluded our professional obligation to try to resolve it. For information on time limits please contact the Legal Ombudsman.